Frequently Asked Questions

Get answers to all your questions about PrepSharp
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What subscription plans do you offer?

We offer three subscription plans:

  • Monthly Plan (₹199/month): Access to JEE Main practice papers and basic analytics
  • Quarterly Plan (₹499/quarter): Access to JEE Main & Advanced papers, detailed analytics, and personalized study plans
  • Yearly Plan (₹999/year): Complete access to all features, including ad-free experience
How do I cancel my subscription?

You can cancel your subscription at any time by going to your Account Settings and selecting "Manage Subscription." Your access will continue until the end of your current billing period.

Do you offer refunds?

Yes, we offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied with our service within the first 7 days, you can request a full refund by contacting our support team.

What payment methods do you accept?

We accept various payment methods including credit/debit cards, net banking, UPI, and popular digital wallets. All payments are processed securely through our payment partners.

What features are included in PrepSharp?

PrepSharp includes a comprehensive set of features:

  • Extensive question bank with detailed solutions
  • Subject-wise and topic-wise practice tests
  • Full-length mock exams simulating JEE pattern
  • Personalized analytics and performance tracking
  • AI-powered doubt resolution
  • Customized study plans
  • Peer comparison and rankings
How many practice questions do you have?

Our platform includes over 10,000 practice questions covering Physics, Chemistry, and Mathematics. All questions are carefully curated to match the JEE pattern and difficulty level.

How does the personalized study plan work?

Our system analyzes your performance in practice tests and identifies your strengths and weaknesses. Based on this analysis, we create a customized study plan that focuses on improving your weak areas while maintaining your strong points. The plan is dynamic and updates as you progress.

Can I access PrepSharp on mobile devices?

Yes, PrepSharp is fully responsive and works on all devices including smartphones and tablets. We also have dedicated mobile apps for Android and iOS for a better mobile experience.

I forgot my password. How do I reset it?

You can reset your password by clicking on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you instructions to reset your password.

Can I use PrepSharp offline?

Currently, PrepSharp requires an internet connection to access most features. However, our mobile apps allow you to download certain practice sets for offline use.

How do I update my profile information?

You can update your profile information by logging into your account, clicking on your profile icon in the top right corner, and selecting "Profile Settings." From there, you can edit your personal information, change your password, and update your preferences.

I'm experiencing technical issues. How can I get help?

If you're experiencing technical issues, please contact our support team at support@prepsharp.in or use the "Help" section in your account. Our technical team is available 7 days a week to assist you.

Still have questions?

We're here to help! Contact our support team for personalized assistance.

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